Privacy Policy
This privacy policy outlines how Rollino Casino collects, uses, stores, and protects personal information provided by users of our online gaming platform. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in accordance with applicable data protection regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
Rollino Casino collects various types of information to provide and improve our services. Personal data is collected during account registration, gaming activity, payment transactions, and general platform usage. We collect identification information including full name, date of birth, residential address, email address, and telephone number. Financial information comprises payment card details, bank account information, transaction history, and deposit and withdrawal records. Technical data includes IP address, browser type and version, device information, operating system, and gameplay statistics. We also gather communication records such as customer support correspondence, chat logs, and feedback submissions.
| Data Category | Examples | Purpose |
|---|---|---|
| Personal Identification | Name, address, date of birth | Account verification and age confirmation |
| Financial Information | Payment details, transaction records | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser information | Platform security and service improvement |
| Gaming Activity | Bet history, game preferences, session duration | Responsible gambling monitoring and personalisation |
| Communications | Support tickets, email correspondence | Customer service and dispute resolution |
How We Use Your Information
The information collected by Rollino Casino serves multiple legitimate purposes essential to operating our gaming platform. We use your data to verify your identity and age, ensuring compliance with UK gambling regulations and preventing underage gambling. Personal information enables us to process financial transactions securely, including deposits, withdrawals, and bonus allocations. Your data helps us detect and prevent fraudulent activity, money laundering, and other illegal practices. We analyse gaming behaviour to implement responsible gambling measures and identify potential problem gambling patterns. Technical information allows us to maintain platform security, troubleshoot technical issues, and enhance user experience. Communication data facilitates customer support, resolves disputes, and keeps you informed about important account updates and regulatory changes.
Data Sharing and Third Parties
Rollino Casino may share your personal information with carefully selected third parties who assist in delivering our services. Payment service providers process financial transactions and verify payment methods. Identity verification agencies confirm your age and identity to meet regulatory requirements. Gaming software suppliers provide the technical infrastructure for our slot games and platform functionality. Customer support service providers may access your information to respond to enquiries and resolve issues. Regulatory bodies and law enforcement agencies receive information when legally required or to comply with gambling licence obligations. Marketing partners may receive limited data if you have consented to promotional communications. We ensure all third parties adhere to strict data protection standards and use your information solely for specified purposes. Data transfers outside the United Kingdom are conducted only when adequate safeguards are in place, including standard contractual clauses or other approved mechanisms.
| Third Party Type | Data Shared | Purpose |
|---|---|---|
| Payment Processors | Financial details, transaction data | Processing deposits and withdrawals |
| Verification Services | Identification documents, personal details | Age and identity confirmation |
| Gaming Providers | Gameplay data, betting patterns | Delivering game content and functionality |
| Regulatory Authorities | Account information, transaction records | Licence compliance and investigations |
| Marketing Partners | Email address, preferences | Promotional communications (with consent) |
Data Security and Retention
Rollino Casino implements comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We employ industry-standard encryption protocols for data transmission and storage, including SSL/TLS technology for all sensitive communications. Access to personal data is restricted to authorised personnel who require the information to perform their duties, and all staff receive regular data protection training. Our systems undergo regular security audits and vulnerability assessments to identify and address potential risks. We maintain secure backup systems to prevent data loss whilst ensuring backups are equally protected.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy and to comply with legal obligations. Active account data is retained throughout your relationship with Rollino Casino. Following account closure, we retain certain information for regulatory compliance purposes, typically for a minimum of six years as required by UK Gambling Commission regulations and tax legislation. Financial transaction records are kept for the duration mandated by anti-money laundering regulations. Marketing data is retained only whilst you maintain consent and is deleted upon withdrawal of consent or account closure, whichever occurs first.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account | Service provision and account management |
| Transaction Records | Minimum 6 years after account closure | Regulatory compliance and tax obligations |
| Identity Verification | Minimum 6 years after account closure | Anti-money laundering regulations |
| Marketing Consent | Until consent withdrawn | Direct marketing communications |
| Technical Logs | 12 months | Security monitoring and troubleshooting |
Your Rights and Choices
Under UK data protection legislation, you possess several rights regarding your personal information held by Rollino Casino. You have the right to access your personal data and receive a copy of the information we hold about you. You may request correction of inaccurate or incomplete personal data to ensure our records remain current and accurate. In certain circumstances, you can request deletion of your personal information, though this may be limited by legal retention requirements. You have the right to restrict processing of your data or object to certain types of processing, including direct marketing. Where processing is based on consent, you may withdraw that consent at any time, though this does not affect the lawfulness of processing conducted prior to withdrawal. You possess the right to data portability, allowing you to receive your personal data in a structured, commonly used format or request its transmission to another controller where technically feasible.
To exercise these rights, contact our Data Protection Officer using the details provided on our website. We will respond to requests within one month, though complex requests may require an additional two months with prior notification. You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated. Rollino Casino is committed to resolving any concerns directly and encourages you to contact us first to address any issues regarding your privacy.